LEARN AT LUNCH: Why Customer Experience Matters

Customer Service vs. Customer Experience

First impressions matter – but so does everything that follows. In today’s competitive world, how your business interacts with customers at every touchpoint can make or break your reputation.

So how do you stand out? And what’s the real difference between customer service and customer experience?

Join Mark Perkins from Insight6 as he shares practical ways to turn customer feedback into business gold. With years of experience helping businesses perform better, Mark will show how understanding – and improving – your customer journey can boost loyalty, satisfaction, and success.

About Mark Perkins and Insight6
Mark works with businesses across the region to improve performance by putting the customer front and centre. As part of Insight6, he offers expert guidance on transforming service into a standout experience.