VACANCY: Part-time Host Manager at Green Farm Spa, Shadoxhurst

About Green Farm

Green Farm is a distinctive countryside wellbeing estate near Ashford in Kent. Set within an ancient woodland landscape, it brings together a small regenerative farm, boutique spa, yoga, retreats and countryside accommodation. Green Farm is also home to the Pearce Coggan Foundation, our charity connecting people with nature, growing, wellbeing and conservation.

We are a small, values-led operation rather than a conventional hotel or large spa. Our hospitality is personal, thoughtful, and practical, with a strong connection to nature, sustainability, and the food produced at the farm.

About the Spa

The Spa at Green Farm offers intimate spa days, treatments and wellness experiences in a peaceful rural setting. Guests may combine ESPA or Bramley treatments with yoga, lunch, hot tubs, saunas and time to relax in the Nook or explore the farm. Because we are small, guests experience all of this as one Green Farm day, not as separate departments.

The role

The Host Manager is the person who takes ownership of the guest-facing day. You will welcome and look after guests, coordinate the flow of treatments, yoga and lunch, support the team, maintain standards and step in calmly when something changes or goes wrong.

This is a part-time role working closely with our current part-time Host Manager. You will work as an equal in this part of the operation, sharing responsibility for leading Green Farm guest days. Once trained, either of you may be designated to lead a guest day, providing dependable cover when the other is absent or delivering treatments.

What you will do

• Know who is coming, what they have booked and how their day should flow.

• Arrive before guests, check that the spa and guest areas are warm, calm, clean, organised and ready, and resolve any gaps.

• Welcome guests warmly and make sure they feel comfortable, informed and well looked after throughout their visit.

• Coordinate treatments, yoga, lunch and other activities so the day flows naturally.

• Oversee lunch service. The food is prepared and available in the Spa kitchen; you make sure it is served at the right time and in the right condition, with hot food hot, cold food cold and timings for multiple tables kept on track.

• Keep an eye on the details that shape the experience, including the Nook, heating, fires, towels, robes, hot tubs, tables, drinks and presentation.

• Think ahead, communicate changes clearly and deal confidently with guest questions, unexpected problems and service recovery.

• Coordinate the team on the day where readiness, timing, standards or the guest experience require action.

• Make sure the day closes properly and the spa is left as it should be.

How you will lead

This is light-touch operational leadership, not traditional line management. Our therapists are experienced professionals and remain responsible for their treatments, rooms and preparation. Your role is to make sure each person’s work fits smoothly into the wider guest experience and to ask for action when something is not ready or begins to affect the day.

You will need to be comfortable giving clear, friendly direction while remaining practical and collaborative. Nobody is above the hands-on jobs at Green Farm, but you must retain the wider view rather than becoming absorbed in one task.

Who we are looking for

• An experienced hospitality or customer-service professional with sound judgement and a genuine enjoyment of looking after people.

• A warm, confident and observant person who notices the small details before they become problems.

• Someone organised and proactive who can manage several timings and priorities without making the day feel rushed.

• A calm problem-solver who takes responsibility and communicates clearly when plans change.

• A collaborative leader who can guide experienced colleagues without dominating or micromanaging.

• Someone willing to undertake practical tasks while continuing to see the whole guest experience.

• A person open to learning the Green Farm way rather than immediately imposing the systems of a hotel or large spa.

Learning the Green Farm way

You will initially work alongside our current part-time Host Manager and the wider team to understand how a Green Farm guest day works, how the different elements fit together and what our particular style of hospitality looks like. As your knowledge and confidence grow, you will take full responsibility for leading designated guest days.

In one sentence

You will host our guests, lead and coordinate the whole Green Farm spa day, and make sure everything happening behind the scenes comes together beautifully.

The question at the heart of the role is: “If I were the guest, is everything right?”

To apply, please email your CV to: mandm@greenfarmkent.co.uk